CUSTOMER CARE

At ØSTMOE, we want you to enjoy the products we've collected and curated as much as we do, and we'll do everything we can to help you learn about and purchase them from our
Bainbridge Island shop+studio and here on our online shop.

 

We have partnered with Wix.com to host our online shop at ostmoestudio.com. Wix.com features allow us to provide you with an optimal experience. If you have questions or comments about your experience with ostmoestudio.com, please contact us.

PRIVACY & SAFETY

ØSTMOE (ostmoestudio.com) cares about our customers' privacy and safety.

 

Information we collect is used primarily for purposes of fulfilling purchase transactions you have initiated, or communications you have requested from our online shop's email notifications on the contact us page. We do not share or sell your information to any third party.

 

By visiting, creating an account, and/or purchasing something from ostmoestudio.com, you engage in our “Service” and agree to be bound by our policies (technically, our "Terms of Service"). If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any services. 

 

If we contact you, we will use the information you have provided or specified, in regard to your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to send important updates about our company, or as otherwise necessary to enforce our policies, applicable national, state or local laws, and any other agreement we may have with you. For these purposes we reserve the right to contact you via email, telephone, text messages, and postal mail. 

Our online shop is hosted on the Wix.com platform. Wix.com provides us with the online platform
that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. To learn more about use of this data, see Wix.com's privacy policy.

All direct payment gateways offered by Wix.com and used by ostmoestudio.com adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Cookies are small pieces of data stored on a site visitor's browser. They are typically used to keep track of the settings users have selected and actions they have taken on a site. Wix.com uses cookies for important reasons, such as:

  • To provide a great experience for visitors and customers.

  • To identify registered members (users who registered to ostmoestudio.com).

  • To monitor and analyze the performance, operation and effectiveness of Wix's platform.

  • To ensure our platform is secure and safe to use. 

 

Please note that Wix.com (and thus this site) does not alter established data collection and use practices when we see a Do Not Track signal from your browser.
 

PAYMENT METHODS

We accept Visa, Mastercard, American Express or Discover credit / debit cards supported by Square. 

SHIPPING POLICY

ostmoestudio.com offers products for sale to customers able to take delivery domestically (within the United States of America), and currently does not support shipping internationally. 

 

Standard domestic orders ship via USPS within 5 business days unless otherwise specified (but we will do everything we can to ship your order within 24 hours of the order transaction time), using First Class or Priority. Most packages arrive between 2-7 days of the date shipped, depending on selected shipping method. Packages are not insured except upon special request.

For standard shipping methods, after your order is processed, packaged and shipped, you will receive an email that contains tracking information. Note that this is not always included with free shipping. 

Orders totaling $75 or greater (before applicable sales tax) qualify for free shipping. This offer applies to all orders being delivered within the contiguous US (not available in Hawaii and Alaska). Free shipping will always use the lowest-cost shipping method and provider, and we cannot provide a guaranteed delivery date or time. Typically, such orders will arrive within 2-7 days of the date shipped. If you qualify for free shipping but do not want to use the lowest-cost method/provider, you may select your preferred method but will be required to pay the standard shipping cost. 

RETURN & EXCHANGE POLICY

Currently, we are unable to accept returns or exchanges; however, we will try to accommodate some purchase issues on a case-by-case basis. Please contact us directly if you have received a damaged, incorrect or missing item. 

We reserve the right to update, change or replace any part of the above policies by posting updates and/or changes to our website. We will do our best to notify users of such updates, but it is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.